This privacy notice provides you with details of how we collect and process your personal data.
By providing us with your data, you warrant to us that you are over 13 years of age.
Michael Couzens and Sadhana Stone are the data controllers and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
Full name of legal entity: Hillbrook Landscaping
Email address: HillbrookLandscaping@outlook.com
Postal address: 21 Weston Street, Leek, Staffordshire ST13 6EP
2. OUR PROMISE
To keep your data safe and confidential.
Never to use personal data for advertising without your explicit consent.
To ensure lean data processing and storage by only processing and storing relevant data for the legal grounds it was collected.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
3. WHAT DATA DO WE COLLECT ABOUT YOU
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Identity Data may include your first name, last name and title.
Contact Data may include your address, email address and telephone numbers.
Transaction Data may include details about payments between us and other details of purchases made by you.
Profile Data may include your project/job details, preference and feedback.
We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data, criminal convictions and offences.
4. HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:
In writing via letter, paper, email and text message.
Through messages left on our voice mail.
Direct enquiries through our website (under construction).
Direct enquiries through social media.
Feedback you provide.
Data from 3rd parties
When you are referred to us by a family member or friend.
When you are referred to us by another company/business.
Where we have been contracted by another company/business to complete works at your property.
When a landlord, letting or estate agency, insurance company or agency has referred you to us.
From analytics providers such as Google based outside the EU.
5. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
Where we need to perform the contract between us.
Where we need to comply with a legal or regulatory obligation.
When we have your explicit consent.
Generally, we do not rely on consent as a legal ground for processing your personal data.
Purposes for processing your personal data
Set out below is a description of the ways we may use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us HillbrookLandscaping@outlook.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing
To process your initial, enquiry and/or register you as a customer
Performance of a contract with you
To process an initial enquiry when you have been referred to us
Necessary for our legitimate interest to pursue a line of enquiry, to grow our business.
To deliver/fulfil our contract to you:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include:
(b) Asking you to leave a review
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
a) Necessary for our legitimate interests for running our business, provision of administration and IT services and network security
(b) Necessary to comply with a legal obligation
To use data analytics to improve our website, products/services, customer relationships and experiences
Necessary for our legitimate interests to develop our products/services and grow our business
We encourage our customers to ‘follow’ us on social media. No personal data is collected from social media unless it is for the purpose of responding to a direct enquiry.
We may run adverts on Facebook and use targeting options such as age, behaviours and geographical locations. Please see ‘About Facebook Ads’ to understand Facebook’s advertising system and the controls you have across your ad experience on Facebook, Instagram and other places you might see Facebook Ads.
You may choose to ‘unfollow’ us on our social media platforms
If you no longer wish to see our updates.
Change of purpose
We will only use your personal data for the purposes for which we collected it. We may process your personal data without your knowledge or consent where this is required by law.
6. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the 3rd parties set out below for the purposes set out in the table in paragraph 5 above:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
Companies you ask us to share your details with. For example, insurance companies or the council for planning applications.
Suppliers and waste removal companies for delivery of materials and waste collection
Sub-contractors, contractors and other companies. For example, an electrician contracted to install power points in your garden
Agencies of debt recovery
Application and services such as Google, Microsoft, WhatsApp and accounting software
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
7. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA).
8. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those agents, contractors and other third parties who have a business need to know such data. They will only process your data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at HillbrookLandscaping@outlook.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
21 Weston Street
Phone: 07772 242249